Privacy Policy

Privacy Policy for AutoAssist FL LLC

Last updated: [02/04/24]

AutoAssist FL LLC (“AutoAssist FL,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.autoassistfl.com, contact us, use our services, or communicate with us via phone, email, or text message.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information from you in a variety of ways, including but not limited to:

Personal Information You Provide

  • Full name

  • Email address

  • Phone number (including mobile number)

  • Physical address or service location

  • Vehicle information (make, model, year, VIN when necessary)

  • Membership or subscription details

  • Payment or billing information (processed securely by third-party providers)

  • Any information you provide through contact forms, service requests, or communications

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on our site

  • Referring website or source

This data helps us understand how visitors use our site and improve our services.

2. How We Use Your Information

We use the information we collect for purposes including but not limited to:

  • Providing and delivering roadside assistance and battery services

  • Scheduling and managing service calls

  • Communicating with you about your service request, membership, or account

  • Sending service-related updates, confirmations, and notifications

  • Responding to customer inquiries and support requests

  • Improving our website, services, and customer experience

  • Processing payments and managing subscriptions

  • Complying with legal, regulatory, and tax requirements

3. Text Messaging & SMS Communications (IMPORTANT)

By providing your mobile phone number to AutoAssist FL LLC, you expressly consent to receive text messages (SMS/MMS) from us related to:

  • Service requests and dispatch updates

  • Appointment confirmations or changes

  • Membership or subscription communications

  • Customer support and service-related notifications

Message Frequency

Message frequency will vary based on your interactions with us.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier.

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying:

  • STOP to any message

After opting out, you may receive a confirmation message and will no longer receive SMS communications unless you re-consent.

No Marketing Abuse

We do not sell or rent your mobile number to third parties for marketing purposes.

4. Sharing of Information

We do not sell, trade, or rent your personal information to outside parties.

We may share your information only in the following circumstances:

  • With trusted service providers who assist us in operating our business (e.g., payment processors, communication platforms)

  • To comply with legal obligations, court orders, or law enforcement requests

  • To protect the rights, property, and safety of AutoAssist FL LLC, our customers, or others

All third-party partners are required to maintain confidentiality and security of your information.

5. Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to:

  • Improve website functionality

  • Analyze site traffic and usage trends

  • Enhance user experience

You may choose to disable cookies through your browser settings; however, doing so may affect certain features of the website.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. While no system is 100% secure, we strive to use commercially acceptable means to safeguard your data.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

AutoAssist FL LLC does not knowingly collect personal information from individuals under the age of 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Request access to your data

  • Request correction or deletion of your data

  • Withdraw consent for certain communications

To exercise these rights, please contact us using the information below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website or services after changes indicates acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

AutoAssist FL LLC

Email: info@autoassistfl.com

Website: www.autoassistfl.com